Privacy Statement

This Privacy Statement explains our practices regarding the collection, use, and disclosure of certain information, including your personal information, by Buzzcovery.

Contacting Us

For any questions concerning your account, or for questions specifically concerning this Privacy Statement, or our use of your personal information, cookies or similar technologies, please contact us by email at privacy@buzzcovery.com.

Alternatively, you can write to us by postal mail at Byelex Sales B.V., Argon 1, 4751 XC, Oud Gastel, The Netherlands, Attention: Privacy.

The data controller of your personal information is Byelex Sales B.V., which also provides the service to you (address above). Also, please note that if you contact us to assist you, for your safety and ours we may need to authenticate your identity before fulfilling your request.

Collection of Information

We receive and store information about you such as:

  • Information you provide us: We collect information you provide to us which includes:
    • your name, email address, address or postal code, payment method and telephone number. We collect this information in a number of ways, including when you enter it while using our service or interact with our customer service; and
    • information collected when you choose account settings, set preferences in Your Account or otherwise provide information to us through our service or elsewhere

  • Information we collect automatically: We collect information regarding you and your use of our service, your interactions with us, as well as information regarding your computer or other device used to access our service (such as PCs and mobile devices). This information includes:
    • your activity on the Buzzcovery service, such as search queries and report generation;
    • details regarding your interactions with customer service, such as the date, time and reason for contacting us, transcripts of any chat conversations, and if you call us, your phone number;
    • device IDs or unique identifiers, device and software characteristics (such as type and configuration), connection information, statistics on page views, referral URLs, IP address and standard web log information;
    • information collected via the use of cookies, web beacons and other technologies. See our Cookies section for more details.

Use of Information

We use the information we collect to provide, analyze, administer, enhance and personalize our services, to process your registration, your orders and your payments, and to communicate with you on these and other topics. For example, we use the information we collect for:

  • determining your general geographic location, providing localized content and efficiently respond to inquiries and requests;
  • preventing, detecting and investigating potentially prohibited or illegal activities, including fraud, and enforcing our terms (such as determining free trial eligibility);
  • analyzing and understanding our audience; improving our service (including our user interface experiences);
  • communicating with you concerning our service (for example by email), so that we can send you news about Buzzcovery, details about new features and to assist you with operational requests such as password reset requests. Please see the "Your Choices" section of this Privacy Statement to learn how to set or change your communications preferences.

Disclosure of Information

We disclose your information for certain purposes and to third parties, as described below:

  • Service Providers: We use other companies ("Service Providers") to perform services on our behalf or to assist us with the provision of services to you. For example, we engage Service Providers to process credit card transactions or other payment methods. In the course of providing such services, these Service Providers may have access to your personal or other information. We do not authorize them to use or disclose your personal information except in connection with providing their services.
  • Protection of Buzzcovery and others: Buzzcovery and its Service Providers may disclose and otherwise use your personal and other information where we or they reasonably believe such disclosure is needed to (a) satisfy any applicable law, regulation, legal process, or governmental request, (b) enforce applicable terms of use, including investigation of potential violations thereof, (c) detect, prevent, or otherwise address illegal or suspected illegal activities (including payment fraud), security or technical issues, or (d) protect against harm to the rights, property or safety of Buzzcovery, its users or the public, as required or permitted by law.
  • Business transfers: In connection with any reorganization, restructuring, merger or sale, or other transfer of assets, we will transfer information, including personal information, provided that the receiving party agrees to respect your personal information in a manner that is consistent with our Privacy Statement.

You may also choose to disclose your information in the following ways:

  • Social plugins (including those offered by Facebook, Twitter, Pinterest, and Google) allow you to share information on those platforms.

Social plugins and social applications are operated by the social network themselves, and are subject to their terms of use and privacy policies.

Access to Your Account

Where possible, users of public or shared devices should log out at the completion of each visit. If you sell or return a computer or mobile device, you should log-out and deactivate the device before doing so. If you do not maintain the security of your password or device, or fail to log out or deactivate your device, subsequent users may be able to access your account, including your personal information.

If you share or otherwise allow others to have access to your account, they will be able to see your information, including in some cases personal information, such as your saved searches and account information (including your email address or other information in Your Account).

Your Rights

You can request access to your personal information, or correct or update out-of-date or inaccurate personal information we hold about you. You can most easily do this by visiting the "Your Account" portion of our website, where you have the ability to access and update information about your account, including your contact information, your Buzzcovery payment information, and other related information about your account. You must be signed in to access "Your Account." Please also see the Your Choices section of this Privacy Statement for additional choices regarding your information.

You may also ask us to delete personal information that we hold about you if it is no longer needed to provide the service to you, for our billing or records purposes, or for other lawful reasons. To do this, or if you have any other question regarding our privacy practices, please contact us at privacy@buzzcovery.com.

Security

We believe we use reasonable administrative, logical, physical and managerial measures to safeguard your personal information against loss, theft and unauthorized access, use and modification. Unfortunately, no measures can be guaranteed to provide 100% security. Accordingly, we cannot guarantee the security of your information.

Changes to This Privacy Statement

We will update this Privacy Statement from time to time in response to changing legal, regulatory or operational requirements. We will provide notice of any such changes (including when they will take effect) in accordance with law. Your continued use of the Buzzcovery service after any such updates take effect will constitute acceptance of those changes. If you do not accept any updates to this Privacy Statement, you may cancel your use of the Buzzcovery service.

Cookies

We and our Service Providers use cookies and other technologies for various reasons. For example, we use cookies and other technologies to make it easy to access our services by remembering you when you return, to provide and analyze our services and to learn more about our users and their likely interests. We want you to be informed about our use of these technologies, so this notice explains the types of technologies we use, what they do and your choices regarding their use.

  1. What are cookies?

    Cookies are small data files that are commonly stored on your device when you browse and use websites and online services. They are widely used to make websites work, or to work more efficiently, as well as to provide reporting information and assist with service.

    Cookies are not the only types of technology that enable this functionality; we also use other, similar types of technologies. See below for more information and examples.

  2. Why does Buzzcovery use cookies?

    We and our Service Providers may use the following types of cookies:

    • Essential cookies: These cookies are strictly necessary to provide our website or online service. For example, we or our Service Providers may use these cookies to authenticate and identify our members when they use our websites and applications so we can provide our service to them. They also help us to enforce our Terms of Use, prevent fraud and maintain the security of our service.
    • Performance and functionality cookies: These cookies are not essential, but help us to personalize and enhance your online experience with Buzzcovery. For example, they help us to remember your preferences and prevent you from needing to re-enter information you previously provided (for example, during member sign up). We also use these cookies to collect information (such as popular pages, conversion rates, viewing patterns, click-through and other information) about our visitors' use of the Buzzcovery service so that we can enhance and personalize our website and service. Deletion of these types of cookies will result in limited functionality of our service.

  3. How Does Buzzcovery use Web Beacons and other Technologies?

    Web beacons (also known as clear gifs or pixel tags) often work in conjunction with cookies. We and our Service Providers may use them for similar purposes as cookies, such as to understand and enhance the use of our service, improve site performance, monitor visitor traffic and actions on our site. Because web beacons often work in conjunction with cookies, in many cases, declining cookies will impair the effectiveness of web beacons.